Notice of Privacy Practices

Effective Date: May 25, 2025

Introduction

Your use of the BackDoorRx mobile application and website (https://backdoorrx.com) is subject to our Terms of Use and this Privacy Notice.

At BackDoorRx ("we," "us," or "our"), safeguarding your personal and health information is our priority. This Notice of Privacy Practices ("Notice") outlines how we gather, use, share, and secure your Protected Health Information ("PHI") in accordance with applicable laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA), HIPAA (where applicable), and relevant provincial and federal guidelines.

By accessing our services, you agree to the practices described below.

Information We Collect

Personal identifiers (such as your name, email address, phone number, and mailing address)
Billing and payment information (such as credit card details)
Medical and health-related data needed for telehealth and pharmacy services (including prescriptions, allergies, and medical history)
Technical data (including device type, IP address, and app usage patterns)
User preferences, inquiries, and feedback

How Your Information Is Used

Deliver pharmacy and telemedicine services
Verify your identity and process payments securely
Respond to support or service-related requests
Improve user experience and platform performance
Notify you of prescription status, medical updates, or safety information
Fulfill legal or regulatory obligations

How Information May Be Shared

To authorized healthcare professionals and pharmacists for treatment or service fulfillment
To trusted service providers (e.g., delivery services, payment gateways) under confidentiality agreements
To insurance providers for prescription benefit coordination
In response to legal obligations (e.g., subpoenas, law enforcement requests)
As part of any business restructuring or merger, to ensure continued service

We do not sell your personal or health information to third parties.

Your Privacy Rights

As a BackDoorRx user, you have the right to:

Access or request copies of your PHI
Request corrections to inaccurate information
Limit the use or sharing of your health data in certain situations
Choose how and where we communicate with you
Request a record of data disclosures
Withdraw your consent, where legally permitted

To exercise any of these rights, please contact our Privacy Officer at privacy@backdoorrx.com or call 1 888 795 4635.

Data Storage & International Use

Your information may be stored on secure servers located in Canada or other countries with strong data protection laws. If you access our services from outside Canada, you consent to the transfer and processing of your data under Canadian jurisdiction.

Security Measures

We implement industry-standard safeguards to protect your personal and health data. However, please be aware that no digital system can guarantee absolute security. Use of our platform is at your own discretion.

Children’s Privacy

BackDoorRx is intended for users aged 18 and above. We do not knowingly collect data from individuals under 18 years of age.

Policy Revisions

We may update this Notice at any time. If changes are made, the updated version will be posted online with a revised effective date. Continued use of our services indicates acceptance of any changes.

Contact Information

If you have questions, concerns, or requests related to this Notice, reach out to:

Chief Privacy Officer
📧 Email: privacy@backdoorrx.com
📞 Phone: 1-888-795-4635